Full TIme
Mumbai
Posted 2 months ago

Responsibilities:

  • As an operations manager, you will be managing the overall seller level performance and retention metrics.
  • Ensure day to day operations co-ordinating with Team leads and AMs across first mile, mid mile and last mile.
  • Work with stakeholders across product and data team, as required.
  • Participate in strategic & amp; tactical planning discussions.
  • Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format.
  • Work with the operations leadership to finalize annual goals for the team and track the same on weekly/monthly/quarterly basis through the year.
  • Actively engage with internal partners throughout the organization to meet and exceed customer expectations.
  • Research and implement cost reduction opportunities.
  • Excellent problem-solving, task prioritization, follow-up, and customer service skills.

Requirements:

  • Prior experience in Operations and Logistics.
  • Proficiency in Advanced Excel.
  • Multiple Stakeholder management.
  • 8-12 years of logistics and operations experience.
  • Graduate or Post graduate who has worked with start-ups or Consulting firms.

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